Refund policy

Last updated: 25/08/2025

At 4one, your satisfaction is important to us. However, due to the nature of cosmetic and personal care products, we maintain a strict no-return and no-refund policy, except in the cases listed below:

When Refunds/Reshipments Are Eligible

  • Wrong item received
  • Product damaged in transit (requires photo evidence as described in the Shipping Policy)

How to Request a Refund or Reshipment

  1. Contact us at hello@4one.shop within 2 days of delivery.
  2. Include your order number and photos of the damaged/wrong product.
  3. Our support team will review your request and confirm whether a refund or replacement will be issued.

Refund Process

  • Approved refunds will be processed back to your original payment method.
  • Processing times may vary depending on your bank or payment provider.